Complaints are welcome
and addressed



SMEPS grievance system

SMEPS is committed to always improve our services, seeking to develop and to achieve our principles of creating transparency, responsibility and accountability.

SMEPS launched its “Grievance System” to always have an open ear to hear your suggestions and satisfy the people we serve and the stakeholder’s. This was achieved through establishing a platform for beneficiaries / stakeholders to submit their complaints or suggestions and to ensure achieving the best result for everyone.

Contact us

Voice Machine


Messages box

At field and SMEPS administrations

Community Committee

through our community committee in field

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